Plans and billing
Compare the Pro and MSP plans, share a license with colleagues, free up installations and manage your subscription.
The web app is free. The desktop app is a paid subscription with two plans: Pro for one organization and MSP for partners who document many customer tenants. Both plans include the same features. MSP adds more tenants and switching between them.
Compare the plans
| Pro | MSP | |
|---|---|---|
| Who it is for | One organization documenting its own tenant | Partners who document many customer tenants |
| Price | Monthly or yearly, see the pricing page | Monthly or yearly, see the pricing page |
| Tenants | 1 Microsoft Entra tenant | 10 tenants included |
| More tenants | Not available | Add tenants at any time |
| Installations | Up to 5 | Up to 5 per tenant |
| Sharing with colleagues | Shared with its tenant automatically | You choose which customer tenants to share with |
| Word and PDF exports | Included | Included, for every tenant |
| Compliance evidence for 12 frameworks, including NIS2 and HIPAA | Included | Included |
| One-page management report with month-over-month change | Included | Included |
| Offline use between license checks | 14 days | 14 days |
| Updates | Free, installed when you choose | Free, installed when you choose |
Current prices, in EUR, are on the pricing page, where you can also buy a plan. VAT is added at checkout where applicable.
Need an invoice, a purchase order or a quote before you buy? Email support@ugurlabs.com.
Money-back guarantee
Every plan comes with a 30-day money-back guarantee. If you are not satisfied, email support@ugurlabs.com within 30 days of your first payment for a full refund.
- The guarantee covers the first payment of a new subscription. It applies once per customer and does not cover renewals.
- Refunds are processed through Polar, our merchant of record, and the license key is revoked when the refund is issued.
The full conditions are in the terms.
After you buy
Your license key arrives by email right after checkout. You paste it into the app during setup, or later under License and account. The app activates the key for the tenant you signed in to. See Sign in and activate your license.
Installations per tenant
Each tenant can have up to 5 active installations of the app. An installation is one computer where the app is activated for that tenant.
- Pro covers one tenant with up to 5 installations.
- MSP covers 10 tenants by default, or the tenant count you purchase, with up to 5 installations per tenant.
When a tenant reaches the limit, the app shows the message "This tenant already has 5 active installations." Free an installation you no longer use, as described below.
Share a license with colleagues
Colleagues in the same tenant can use your license without their own key. Once a license is shared with a tenant, anyone who signs in to that tenant's Intune Documentation app registration is licensed automatically. Your key stays on your machine.
- Pro: the license is shared with its tenant automatically.
- MSP: sharing is off until you turn it on per customer tenant. On the machine that holds the key, open License and account and turn on Let other admins in this tenant use this license.
Only the machine that holds the license key can change sharing. When your colleagues sign in, the wizard tells them their organization already has a license and no key is needed.
Each colleague's computer still counts as an installation for that tenant.
Deactivate a machine
Deactivate the app on a computer you no longer use, so the installation becomes available again.
Open License and account
In the app, open License and account in the sidebar.
Deactivate
Select Deactivate this machine. The app confirms: "This machine was deactivated. You can use the key on another machine."
No longer have access to that computer? Release the installation in the customer portal instead.
Clear data under Settings also deactivates the license on this machine when possible. If the licensing service does not confirm the deactivation, the app tells you so and offers Open customer portal, where you can release the installation yourself.
Manage your subscription in the customer portal
Polar is our merchant of record and handles payments, taxes and invoices. In the Polar customer portal you can:
- Download invoices
- Change or cancel your subscription
- Change the tenant count of an MSP plan
- Find your license key again
- Release installations and tenants you no longer use
To open the portal, select Manage subscription under License and account in the app, or go to the customer portal and sign in with the email address you used at checkout.
Cancel
You can cancel at any time. Cancellation takes effect at the end of the current billing period, and the app stays licensed until then. Subscriptions renew automatically until you cancel.
Offline grace period
The app checks your license with our licensing service regularly while it is online. If the service cannot be reached, the app keeps working for 14 days after the last successful check.
Collection and export only need to reach Microsoft Graph, so short outages or travel without access to our service do not interrupt your work. What a license check sends is described on Security and privacy.