Get support
How to get help with Intune Documentation, what to include in a support request and where to manage billing.
Most questions are answered in Troubleshooting and the FAQ. If you are still stuck, we are happy to help.
Contact support
Send a request through the support page. The form asks for your Name, Email address, a Subject and a Message.
You can also email support@ugurlabs.com directly, for example when you want to attach a file.
In the desktop app, open Settings and select Get support to go to the support page.
What to include in your request
A good request gets a faster answer. Describe what happened and what you expected, and add:
- Which edition you use: the web app or the desktop app.
- The app version and your operating system, for the desktop app. Both are in the diagnostics file below.
- The exact message you see, copied as text or as a screenshot.
- What you did just before, for example signing in, collecting, exporting or activating a license.
- For licensing service connection problems: select Details under the message in License and account, then Copy details, and paste the text into your request.
Leave out sensitive data
Please leave out passwords, access tokens and tenant data.
Attach a diagnostics file
The desktop app can save a diagnostics file for support. It contains the app version, system details, your tenant ID, your license plan and status, collection counts and recent log lines. It contains no license key, tokens or policy contents.
Open Settings
In the desktop app, open Settings.
Export diagnostics
Under Diagnostics, select Export diagnostics. The app tells you where it saved the file.
Send it
Email the file to support@ugurlabs.com, or mention in your support form request that you can send it.
Billing, invoices and your subscription
Payments, invoices and taxes are handled by Polar, our merchant of record. Use the Polar customer portal to:
- Download invoices
- Change or cancel your subscription
- Change the tenant count of an MSP plan
- Release installations you no longer use
Open it from the desktop app with Manage subscription under License and account, or go to the customer portal and sign in with the email address you used at checkout. See Plans and billing.
For a refund under the 30-day money-back guarantee, or for an invoice, purchase order or quote before you buy, email support@ugurlabs.com.
Report a bug or request a feature
Use the support page for bugs and feature requests too. Tell us what you are trying to achieve, so we understand the need behind the request.
Who builds Intune Documentation
Intune Documentation is built by Ugurlabs UG (haftungsbeschränkt). The web app is open source on GitHub.